Need a bit of help from your friends at MyThoughtsMatter+? That's what we're here for! Take a look at the nature of your issue below and send us an email...

Problems in signing-up to MyThoughtsMatter+
You should be able to access your country's panel by using the country-specific sign-up on the "How it Works" tab. If you have signed up previously but have not gotten information from us about how to sign-up with mythoughtmatter+, please indicate this fact also in your support email to us.

Problems or questions about your MyThoughtsMatter+ profile information
Already registered with MyThoughtsMatter+ but need help with accessing or understanding the information in your profile?

Having issues completing some survey?
Please first consult the support options available to you through the survey itself. If following this does not solve your issues, please give us as much information about the problem as you are able to (including the link to the survey) so that we may be in the best position to help you.

Having any other kinds of issues that you need some help with? Then just email us stating who you are and the nature of the issue and we will try to be of help as soon as possible.

Want to delete your MyThoughtsMatter+ account?
You may delete your account at any time. Please note that once you have done this, we will not be able to reinstate your previous account information (including points) if you change your mind later and want to re-join the panel. To delete your account, simply sign in to your account with your login and password and click "Unregister". Please disregard any survey requests that you may receive over the next 48 hours as our system needs time to update this request fully. If you still are having issues with deleting your account, please contact us by email:



We believe in being direct!

If you have some question, please look for an answer first on the website. But if you still can not find what you need, we are here to help. Please send an email to the appropriate address with as much detail as needed and someone will respond to you as soon as we can.

How can we improve?
If you already love us, please tell your friends. But if we can improve our service to you or if you would just like to let us know something that you think should be of interest to us, please let us know! Feel free to send us your suggestions to . We look forward to hearing from you!